Heartnest Home Care Consulting
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING & DATA USE
Heartnest Home Care Consulting (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes.
All SMS and email opt-in data, timestamps, and consent records are kept strictly confidential and used solely to provide our direct services.
1. Information We Collect
Personal Information
We may collect the following information when you voluntarily provide it through our website, landing pages, or communications:
Name
Email address
Phone number
Physical address or general location
Payment information (when applicable)
Opt-in records and timestamps for email, SMS, and other communication channels
Non-Personal Information
We may automatically collect limited non-personal data, including:
IP address
Browser type and device information
Website usage patterns and analytics
Cookies and similar tracking technologies
Customer Communication Information
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected information for the following purposes:
Providing and improving our services
Responding to inquiries and scheduling consultations
Processing payments and transactions
Communicating with you regarding services, appointments, and care-related information
Sending emails or SMS messages you have opted into
Enhancing website functionality and user experience
Maintaining communication preferences and consent records
Ensuring security, compliance, and fraud prevention
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into SMS communications from Heartnest Home Care Consulting, you agree to receive text messages related to:
Appointment reminders
Service updates
Customer support
Important care-related notifications
Opt-In & Consent
You will only receive SMS messages if you have explicitly opted in
We maintain timestamped opt-in records for all SMS communications
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws
Opt-Out Instructions
You may opt out at any time by replying STOP
You will receive a final confirmation message
No further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interaction with our services
Messages are directly related to services you requested
We do not send promotional SMS messages without explicit consent
Help & Support
Reply HELP for assistance
Support is available during normal business hours
Carrier Information
Standard message and data rates may apply
Mobile carriers are not responsible for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors (such as SMS providers) strictly for the purpose of delivering services you have consented to receive.
All other use cases exclude text messaging originator opt-in data and consent records, which are never shared with third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share limited information only with:
Service Providers
Third-party vendors supporting business operations (payment processors, scheduling systems, CRM platforms)
SMS aggregators and messaging providers solely for message delivery
All service providers are contractually required to maintain confidentiality and data security
Legal Compliance
When required by law, legal process, or government request
To protect our rights, safety, or property
Business Transfers
In the event of a merger, acquisition, or asset sale
Your data remains protected under this Privacy Policy
Text messaging opt-in data and consent records are excluded from all sharing categories, except as required for message delivery.
Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Secure access controls and authentication
Encryption of sensitive data where applicable
Regular system updates and security reviews
Employee training on privacy and data protection
Breach notification protocols as required by law
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve user experience
Remember preferences
Measure service effectiveness
You may disable cookies through your browser settings, though some site features may not function properly.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails using the “unsubscribe” link
Opt out of SMS messages by replying STOP
Request details on how your data is used
Withdraw consent for future communications
To exercise your rights, contact us using the information below.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Heartnest Home Care Consulting.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website with the effective date listed above.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: